Jira server throws 500 Error when viewing Versions page

Still need help?

The Atlassian Community is here for you.

Ask the community


Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Support for Server* products will end after February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible



When clicking on a specific version to navigate to the overview of the version, you will run into the following error

The following stack trace is thrown in the UI

Referer URL: http://localhost:6422/jira/browse/EBS_DDS_SC-200?filter=17450&jql=project%20%3D%20%22PPM00009200%20DDS%20Showcase%20Germany%22%20and%20fixversion%20is%20not%20empty
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Projects.Templates.page: In 'print' tag, expression "$sidebarContent" evaluates to undefined.
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Projects.Templates.page: In 'print' tag, expression "$sidebarContent" evaluates to undefined.
	at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:341)
	at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:300)
	at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:56)
	at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:427)
	at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:118)


The following stack trace is found in the atlassian-jira.log

2015-06-12 18:04:47,841 http-bio-6422-exec-23 WARN anonymous 1084x363x1 1p7rsnm /projects/EBS_DDS_SC/versions/16291 [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.activeobjects.internal.ActiveObjectsSqlException - There was a SQL exception thrown by the Active Objects library:
    - name:PostgreSQL
    - version:9.3.7
    - minor version:3
    - major version:9
    - name:PostgreSQL Native Driver
    - version:PostgreSQL 9.0 JDBC4 (build 801)
org.postgresql.util.PSQLException: ERROR: relation "public.AO_E8B6CC_ORGANIZATION_MAPPING" does not exist
  Position: 197'.


The AO_E8B6CC_ORGANIZATION_MAPPING table is from the JIRA DVCS Connector Plugin. Somehow this table is missing from the database causing the problem


The table has to be re-created. Disabling/re-enabling the add-on will recreate the table

  1. Browse to *Administration > Add-ons > Manage add-ons*.
  2. Change 'User Installed' to 'All add-ons'.
  3. Filter by DVCS. This will display in the 'System add-ons' page.
  4. Disable the add-on.
  5. Re-enable it.
  6. Verify if the versions functionality is working

If this doesn't work, restart your JIRA instance



Last modified on Sep 25, 2019

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.