Jira Service Management issue sharing
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Question
How to share an issue as a customer as well as an Agent?
Resolution
Customer share:
Share the service request via the portal by adding customers as request participants:
Note: Customers will find other customers based on the customer sharing permission.
The user will receive an email with the URL link to access the issue on the customer portal.
Customers can't be watchers, as it requires a Jira license.
Agent share:
Share the issue by emailing other users, such other as Agents:
User will receive the email with the URL link to access the issue via Jira. Users accessing the issue via Jira should have permission to browse the issue.
For Agents it's also possible to add them as watchers.
Last modified on Nov 7, 2024
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