Jira Service Management workload report not showing user
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
One ore more users expected to be displayed on <JIRA_BASE_URL>/projects/<PROJECT_KEY>/reports/workload are not showing for that given project.
Example report screen:
Cause
In order for a user to be displayed on that page the user has to:
- Either the Service Desk Team or Administrators project role.
- Belong to the jira-servicedesk-users group.
Solution
Make sure the user belongs to the jira-servicedesk-users group.
Add the user/group to either the Service Desk Team or Administrators project role.
About this report
A bit more information on how this report is seen on a HAR file.
- On HAR file I can see request to:
http://localhost:41312/j81312/rest/servicedesk/1/pages/people/agents/TEST/search?query=&_=1646074396294
- With a payload of my projectkey:
{"projectKey": "TEST"} - The output on HAR will be similar to this:
