Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible



Problem

When attempting to create a Service Management Project or add ServiceDesk to an existing project, a 500 error gets thrown on the page. The following stacktrace is seen under the request assistance dropdown:

Technical details
Log's referral number: a53246fc-ac07-4bf5-8de3-XXXXXXXXXXXX
Cause
Referer URL: https://jira.atlassian.com/plugins/servlet/project-config/TEST
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:project-admin-soy
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:project-admin-soy
	at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124)
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52)
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
	at sun.reflect.GeneratedMethodAccessor1372.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)

Cause

The Service Management module project-admin-soy has been disabled and must be reenabled.

Resolution

  1. Navigate to ⚙ > Manage Apps > Manage Apps
  2. Select the Jira Service Management plugin
  3. Expand the modules enabled section
  4. Enable the module: project-admin-soy


Last modified on May 23, 2022

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