Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When attempting to create a Service Management Project or add ServiceDesk to an existing project, a 500 error gets thrown on the page. The following stacktrace is seen under the request assistance dropdown:
Technical details
Log's referral number: a53246fc-ac07-4bf5-8de3-XXXXXXXXXXXX
Cause
Referer URL: https://jira.atlassian.com/plugins/servlet/project-config/TEST
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:project-admin-soy
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: com.atlassian.servicedesk:project-admin-soy
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:124)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:52)
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
at sun.reflect.GeneratedMethodAccessor1372.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)Cause
The Service Management module project-admin-soy has been disabled and must be reenabled.
Resolution
- Navigate to ⚙ > Manage Apps > Manage Apps
- Select the Jira Service Management plugin
- Expand the modules enabled section
- Enable the module: project-admin-soy