Problem

Add-on is disabled after updating either your JIRA license or Add-on license.

• As an example of what you'll see when going to Manage Add-ons in JIRA:

  Installed version: 7.5.3
  Add-on key: is.origo.jira.tempo-plugin
  License details: 10-user starter license, Enterprise, expires 2016.08.05
  License status: Incompatible with product license (wrong type)
  License SEN: SEN-XXXXXXXX

   At this point, this has only been verified to happen when using a plugin by Tempo

   

•  Tempo Timesheets for JIRA

   

  Installed version: 7.5.3
  Add-on key: is.origo.jira.tempo-plugin
  License details: 10-user starter license, Enterprise, expires 2016.08.05
  License status: Incompatible with product license (wrong type)
  License SEN: SEN-XXXXXXXX

Diagnosis

• The user license tier applied to JIRA does not match the user license tier in one or more of Add-ons.
  • You'll notice the message "Incompatible with product license (wrong type)"

Cause

• The license tiers are incompatible.

Workaround

• Use an evaluation license in JIRA as a temporary solution until you get the licenses to match.

Resolution

• Upgrade the UPM(Universal Plug-in Manager) 

OR

• Ensure the licenses match. 
  • You can Contact our Licensing and Billing team if you need assistance in ensuring the licenses match.
  • Support Engineer to Include the plug-in vendor to the ticket if the first resolution didn't work, refer to Third Party Add-on Vendor Collaboration Registry