Jira throws Nullpointer error while accessing Administration > Project page

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Jira throws Nullpointer error while accessing <Jira-URL>/secure/project/BrowseProjects.jspa?s=view_projects.:

The following appears in the atlassian-jira.log

java.lang.NullPointerException
	at java.lang.String.compareTo(String.java:1155) [?:1.8.0_171]
	at com.atlassian.jira.web.action.browser.ProjectDataForArchivingCollector.collect(ProjectDataForArchivingCollector.java:31) [classes/:?]
	at org.apache.lucene.search.Scorer.score(Scorer.java:90) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
	at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:526) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
	at org.apache.lucene.search.IndexSearcher.search(IndexSearcher.java:320) [lucene-core-3.3.0-atlassian-2.jar:3.3.0-atlassian-2 Unversioned directory - 2017-06-30 17:44:27]
	at com.atlassian.jira.index.DelegateSearcher.search(DelegateSearcher.java:132) [classes/:?]
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.search(LuceneSearchProvider.java:300) [classes/:?]
	at com.atlassian.jira.issue.search.providers.LuceneSearchProvider.searchOverrideSecurity(LuceneSearchProvider.java:150) [classes/:?]
	at com.atlassian.jira.web.action.browser.BrowseProjects.getStatsForArchiving(BrowseProjects.java:200) [classes/:?]
	at com.atlassian.jira.web.action.browser.BrowseProjects.access$400(BrowseProjects.java:77) [classes/:?]
	at com.atlassian.jira.web.action.browser.BrowseProjects$2.get(BrowseProjects.java:168) [classes/:?]


Cause

The problem usually happens after Jira upgrade. 

Resolution

To resolve this issue, the administrator will need to run a Jira lock re-index.



Last modified on Nov 23, 2020

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