JIRA UI hangs when opening view issue screen

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

JIRA UI just hangs when try to open the view issue screen and accessing the view issue screen through search issue navigator

  • Only happens on client side as in the browser will hangs and CPU utilization increased to 100%
  • Server side does not shows any utilization issue or spikes
  • Same for all browser
  • Seems to be rendering issue 

The following appears in the atlassian-jira.log

2015-07-27 10:51:45,134 ajp-apr-8009-exec-9 ERROR slongo 651x9x7 1bvqlbd 172.16.10.128 /secure/Dashboard.jspa [jira.template.velocity.VelocityEngineFactory$Default] Exception initialising Velocity: org.apache.velocity.exception.VelocityException: Velocimacro : Error using VM library : templates/email/macros.vm
org.apache.velocity.exception.VelocityException: Velocimacro : Error using VM library : templates/email/macros.vm
	at org.apache.velocity.runtime.VelocimacroFactory.initVelocimacro(VelocimacroFactory.java:219)
	at org.apache.velocity.runtime.RuntimeInstance.init(RuntimeInstance.java:261)
	at org.apache.velocity.runtime.RuntimeInstance.init(RuntimeInstance.java:589)
	at org.apache.velocity.app.VelocityEngine.init(VelocityEngine.java:135)
	at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default.initialise(VelocityEngineFactory.java:69)
	at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default.access$000(VelocityEngineFactory.java:23)
	at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default$1.create(VelocityEngineFactory.java:34)
	at com.atlassian.jira.template.velocity.VelocityEngineFactory$Default$1.create(VelocityEngineFactory.java:29)
	at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:325)
	at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)

Diagnosis

Environment

  • Tested on all browser, ensure that this is impacting all browser and not a browser issue

Diagnostic Steps

  • Verify  from the logs, on modified files section, VM files has been modified previously etc.
  •      Modified Files                                : templates/email/text/issueassigned.vm, templates/email/html/includes/fields/worklog.vm, templates/email/html/includes/fields/labels.vm, templates/email/text/issuedeleted.vm, templates/email/html/includes/emailconstants.vm, templates/email/html/issuementioned.vm, templates/email/text/issueworklogdeleted.vm, templates/email/html/issueresolved.vm, templates/email/text/issuecommentedited.vm, templates/email/html/includes/fields/comment.vm, templates/email/text/filtersubscription.vm, templates/email/html/includes/fields/worklogchanges.vm, templates/email/html/includes/header.vm, templates/email/html/includes/fields/issuekeysummary.vm, log4j.properties, templates/email/html/issuecommentedited.vm, templates/email/html/usercreated-nopassword.vm, templates/email/html/issueclosed.vm, templates/email/html/filtersubscription.vm, templates/email/html/issuecommented.vm, templates/email/html/includes/fields/attachments.vm, templates/email/html/issuereopened.vm, templates/email/text/contactadministrator.vm, templates/email/html/issuemoved.vm, templates/email/html/issuegenericevent.vm, templates/email/macros.vm, templates/email/text/issueupdated.vm, templates/email/html/contactadministrator.vm, templates/email/html/issuedeleted.vm, templates/email/text/includes/footer.vm, templates/email/html/issueworkstarted.vm, templates/email/text/issueworklogupdated.vm, templates/email/html/includes/fields/timetracking.vm, templates/email/text/forgotpassword.vm, templates/email/text/includes/issuesummary.vm, templates/email/html/includes/fields/affectsversions.vm, templates/email/html/includes/fields/status.vm, templates/email/html/includes/footer.vm, jira-application.properties, templates/email/html/issuenotify.vm, templates/email/html/includes/fields/description.vm, templates/email/html/includes/fields/assignee.vm, templates/email/text/issueresolved.vm, templates/email/text/issueworkstopped.vm, templates/email/html/issueassigned.vm, templates/email/html/issueworklogdeleted.vm, templates/email/html/includes/fields/reporter.vm, templates/email/text/issuecreated.vm, templates/email/html/includes/fields/components.vm, templates/email/text/issuegenericevent.vm, templates/email/html/includes/userdetails.vm, templates/email/html/includes/fields/createddate.vm, templates/email/html/issueupdated.vm, templates/email/html/includes/fields/issuekey.vm, velocity.properties, templates/email/text/issuereopened.vm, templates/email/text/issueclosed.vm, templates/email/text/issuementioned.vm, templates/email/html/includes/fields/fixversions.vm, templates/email/html/includes/fields/resolveddate.vm, templates/email/html/includes/summary-topleft.vm, templates/email/html/includes/fields/securitylevel.vm, templates/email/html/includes/fields/project.vm, templates/email/html/includes/fields/duedate.vm, templates/email/html/includes/fields/environment.vm, templates/email/text/issueworklogged.vm, templates/email/html/issueworklogupdated.vm, templates/email/html/includes/fields/issuetype.vm, templates/email/html/includes/fields/changelog.vm, templates/email/text/issuemoved.vm, templates/email/html/includes/fields/priority.vm, templates/email/html/issuecreated.vm, templates/email/html/usercreated.vm, templates/email/text/issuecommented.vm, templates/email/html/issueworkstopped.vm, seraph-config.xml, templates/email/html/issueworklogged.vm, templates/email/text/issueworkstarted.vm

Cause

  • From the logs, this is caused by macros.vm
  • These files have been modified and will not able to work properly

    : Error using VM library : templates/email/macros.vm

Resolution

  • Replacing the file with a default file from a vanilla instance will fix it
  • Replace any further file that is impacted shown in logs if needed
Last modified on Mar 30, 2016

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