Symptoms

Attempting to startup JIRA with start-jira.bat or startup.bat fails, with the window closing as soon as you double click it (no visible errors in any logs).

The following appears in the command prompt (if you launch a command prompt, and cd to the JIRAInstallationDirectory/bin and launch start-jira.bat from within the command prompt instead)

'FINDSTR' is not recognized as an internal or external command

Cause

Windows is unable to find FINDSTR.EXE , which is actually located in C:\WINDOWS\SYSTEM32

Resolution

• Right Click on My Computer, then click Properties, followed by Advanced System Settings > Environment Variables
• Look for the Path System Variable

• Add this path to the end, after a semicolon:

  C:\Windows\System32

• Try to start JIRA again