Jira User cannot add Watchers to an issue

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

Symptoms

When one or more users try to enter a user's name in the Watchers field for an issue, the auto-complete functionality doesn't operate.

Diagnosis

This user will also be unable to use the @mention facility to mention users in comments.

Cause

This is caused by the user being denied the Browse Users privilege.

Resolution

  • Ensure the user involved has the Browse Users global permission, or is in a role that includes that permission.

    (info) More information can be found at Managing Global Permissions.

Note

If the Watchers field is missing from the issue view screen of any Jira issue, then it might be because the option Allow users to watch issues is disabled in ⚙ > System > General Configuration. If that's the case, you will need a Jira Administrator to re-enable this option.


Last modified on Jun 23, 2022

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