JIRA Welcome Plugin fails to load after Jira server upgrade
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The JIRA Welcome Plugin cannot be loaded.
The following appears in the atlassian-jira.log:
********************************************************************************************************************************************************************************************************
___ FAILED PLUGIN REPORT _____________________
1 plugin failed to load during JIRA startup.
'com.atlassian.jira.welcome.jira-welcome-plugin' - 'JIRA Welcome Plugin' failed to load.
Error creating bean with name 'sampleDataImporter': Initialization of bean failed; nested exception is org.springframework.beans.TypeMismatchException: Failed to convert property value of type [java.util.LinkedHashSet] to required type [java.lang.Class[]] for property 'interfaces'; nested exception is java.lang.IllegalArgumentException: Cannot find class [com.atlassian.jira.plugins.importer.sample.SampleDataImporter]
Failed to convert property value of type [java.util.LinkedHashSet] to required type [java.lang.Class[]] for property 'interfaces'; nested exception is java.lang.IllegalArgumentException: Cannot find class [com.atlassian.jira.plugins.importer.sample.SampleDataImporter]
Cannot find class [com.atlassian.jira.plugins.importer.sample.SampleDataImporter]
com.atlassian.jira.plugins.importer.sample.SampleDataImporter not found from bundle [com.atlassian.jira.welcome.jira-welcome-plugin]
com.atlassian.jira.plugins.importer.sample.SampleDataImporter
It was loaded from /proj/mgwjira/jira_1/jira_home/plugins/installed-plugins/plugin.8163992234788019615.jira-welcome-plugin-1.1.48.jar
********************************************************************************************************************************************************************************************************Cause
The JIRA Welcome Plugin is a bundled system plugin since JIRA 6.3, and should not be installed into the installed-plugins folder. If there is an issue with the plugin JAR file, removing it will tell JIRA to revert back to the bundled JIRA Welcome Plugin.
Resolution
Only applies to JIRA 6.3 or newer
Stop JIRA.
Go to
$JIRA_HOME/plugins/installed-plugins/and remove the JIRA Welcome Plugin jar file.
The file may be named with random numbers such as plugin.8163992234788019615.jira-welcome-plugin-1.1.48.jarRestart JIRA.