Knowledge Base searches still use the old Application Link URL on the Customer Portal

Still need help?

The Atlassian Community is here for you.

Ask the community


After changing the URL of the Confluence Application Link, the knowledge base links on Jira Service Management still points to the old URL. We're tracking this a bug on JSD-641 - Getting issue details... STATUS .


Simply run the following SQL query in Jira's database to verify which is the URL in use by JSD:



tip/resting Created with Sketch.

Always backup Jira before modifying its database.

  1. Stop Jira;
  2. Update the AO_54307E_CONFLUENCEKB table, and update the application link URL.
  3. Restart Jira;

For example, if updating the URL from HTTP to HTTPS, the following can be used:

This was created using PostgreSQL - if you're using a different DBMS you may need to update the query accordingly.

Last modified on Nov 23, 2020

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.