Known major problems with 3rd party apps in Jira
Purpose
In order to prevent problems and downtime for clients, we would like to notify them about possible major issues with 3rd party apps (add-ons, plugins) in Jira
NOTE: As with all software, the best practice is to perform upgrades during off-peak hours. Additionally, ensure the environment is backed-up before executing the upgrade.
It's the vendors' responsibility to fix and inform what release fixes a given problem.
The information provided at the "Update to" is relayed to us by the vendors themselves.
Solution
: Identified problem has been fixed. The suggestion is to upgrade to the corresponding app version.
: Problem is partially fixed, or the Jira Admin should be aware of the potential consequences of the app's functioning.
: Issue persists. No known fix yet.
| Status | Vendor - Plugin | Problem | Affected Version | Update to | Notes |
|---|---|---|---|---|---|
| | Bigbrass | Performance issue while accessing Git Repo | 4.0.2 | 4.0.5 | It takes more than 3 minutes to view Git Repositories |
| | MiniOrange | Redirect to wrong URL upon Session timeout | 2.0.9 | 2.0.10 | Added option to configure additional Response endpoint for SAML Single Logout. |
| | Rixter AB - Integrations Hub for Jira | High memory consumption | 5.8.4 and lower | 5.9.0 | A missconfigured import (infinite loop) can create memory pressure and OOM event. Workaround: Configure the import to avoid the infinite loop. Solution to update to v5.9.0: |
| Xray | Unnecessary cache flushes XRAY-8115 | 5.1.2 | 5.1.3 | Cache flushes may cause performance degradation and even outages. |
| Xray | XRAY-7524 DatabaseClusterLock not being unlocked | 4.2.10 | 4.2.14 | Performance Issues with Bulk Edit. |
| Adaptavist - ScriptRunner for Jira Innovalog - Jira Misc Workflow Extensions (JMWE) | High memory consumption | All | None | Using a Groovy script to call com.atlassian.jira.issue.search.SearchProvider.search(...) with a JQL that fetches too many issues leads to high memory consumption. Either prevent such large-result JQL to be executed or use searchCount(...) if only the JQL result count matters. See related KB on Jira becomes unresponsive occasionally and logs several Full GC events. |
| Adaptavist - Scriptrunner for Jira | StackOverflow Exception | 5.3.26+ | 5.5.2 | There are some versions of ScriptRunner that has the issue, the preferable option would be to avoid using Agile JQL functions in card colour queries for the time being. |
| Adaptavist - Scriptrunner for Jira | Classloader lock contention | 4.0 5.5.9.1 | 5.6.1 | A high number of calls to behaviours API (/rest/scriptrunner/behaviours/latest/validators.json) is causing classloader contention. |
| Adaptavist - Scriptrunner for Jira | Reindexing time | pre 6.9 | 6.9.0 | The performance of indexers for JQL functions (issueFunction custom field) has 20% improvement in indexing time. The improvements have been released as part of ScriptRunner 6.9.0. |
| The Plugin People - Enterprise Email Handler for Jira (JEMH) | Too many threads running purgeAuditHistory, that leads to OOM | 2.4.x 2.5.x | 2.4.4 2.5.5 | 1,500+ threads blocked on JEMH |
| The Plugin People - Enterprise Email Handler for Jira (JEMH) | Expensive creation of JAXB Contexts leads to "OutOfMemory: Compressed Class Space" event, and eventually, Jira crashes. | 2.7.47 | 3.3.18 |
|
| META-INF KFT - Email This Issue | High memory usage | 7.x | 7.1.0.17 | No cache clean-up for JiraAuthenticationContextImpl, which leads to leaking com.atlassian.jira.bc.issue.search.QueryCacheImpl$QueryCacheLiteralsKey in ThreadLocals |
| META-INF KFT - Email This Issue | Potential slow memory leak, leaking Velocity Object instances. | 7.1.1.16 and earlier | 7.1.1.17 | The plugin was using a Jira API that should be deprecated, the issue is fixed in plugin version 7.1.1.17. Version 7.1.1.18 also have the leak, users should downgrade to 7.1.1.17 |
| Xblend - Xporter | High memory usage/OOM | All | None | Heavy GC problems due to large memory pressure in JVM heap, caused by user action: export ALL issues using Xporter plugin. URL <Jira>/sr/com.xpandit.plugins.jiraxporter:xporter-currentfield-xlsx/temp/SearchRequest.xlsx |
| Xblend - Xray Test Management for Jira | High memory usage/OOM | 3.1.3 | 3.1.4 | JQL function TestsWithoutTestExecution are potentially loading all Tests from a project. See https://jira.xpand-addons.com/browse/XRAY-2868 To workaround this, disable JQL module "testsWithReqVersion" |
| Xblend - Xray Test Management for Jira | Upon upgrading from 3.1.x, index size increase significantly and high memory pressure | 3.2.0 3.2.2 | 3.2.3 | Upon upgrade from 3.1.x to 3.2.x index size increases significantly and high CPU usage is observed. If upgrading from Xray 3.1.x, ensure you upgrade to the most recent version. Contact Xray support with any questions. |
| Xblend - Xray Test Management for Jira | High memory / OOM | 3.5.3 | 3.5.4+ | A bug that causes all issues to be loaded through JQL, causing large memory pressure. |
| J-Tricks - JQL Tricks Plugin | StackOverflowError | All | None | StackOverflowError caused by JQL LinkedIssueInFilter. Correspond threads are killed by JVM leaving application in corrupted state. |
| SmartBear - Zephyr Scale - Test Management for Jira | High memory usage/OOM | All | None | Heavy GC problems due to large memory pressure in JVM heap, caused by JQL function testsWithoutExecution(). Please avoid any searches of the format ie "project = <project name> AND issue not in testsWithoutExecution()" in you search pages . Idea of this JQL was to return all Testcases that are not assigned to any Cycle (in short does not have execution). |
| SmartBear - Zephyr Scale - Test Management for Jira | Node startup time increased significantly | 4.0.5 | 4.0.6 | Performance during the SYNC operation whenever a node is restarted has been improved in 4.0.6. This will significantly improve Zephyr startup time on restart. |
| Tempo for Jira - Tempo Planner - Resource Planning | Huge database query count | 3.10.0 | 8.14 | With Tempo teams installed, the Tempo code seems to be trying to verify some permissions from the table: "AO_AEFED0_PROGRAM". The below query is executed many many times, ( thousands of time in some cases) and could be logged with net.java.ao .sql set to trace: This could cause Jira issue operations to get delayed for users who are impacted with this Tempo functionality. |
| Tempo for Jira - | Performance degradation due to frequent cache flushes | 10.18.5 | 10.18.6 | Thread Dumps shows multiple threads waiting for a cache: |
| CPrime - AM Utils | High Memory Usage/OOM | 1.3.21 | None | The issuesSubtasks (IssuesSubtasksJQL) function which returns a list of issues that are subtasks of all issues in the specified JQL query causes high memory usage or OOM error. |
| BigBrassBand - Git Integration for Jira | High disk space consumption. | All versions | High disk space usage on both jira_home/caches/indexes and jira_home/data. Contact support@bigbrassband.com for advice on reducing the number of connected repositories. Git Integration for Jira clones repositories to the Jira Server/Data Center instance then indexes the repositories to link commits, branches, and pull requests to Jira issues. | |
| Bobronix - JEditor - Rich Text Editor for Jira | Mention notifications are not triggered. | 3.0.9+ | Notifications for mentions aren't triggered when using 'batching email notifications' and the JEditor renderer on the comment field. The vendor is aware of this issue and intends to have a fix for this in the next two weeks (as of 8/23/19). As a workaround, disable batching email notifications until this problem is fixed by the vendor. | |
| Broken Builds - Agile Reports and Gadgets | High memory usage/OOM | 2.1.0 | None | Plugin developers have identified that the code for a functionality that works with JQL searches could cause high memory pressure and eventually lead to an OOM. Customer mentioned that after the issue started after they've upgraded to 2.1.0 and, once downgrading it back to 1.7.6, it has not occurred anymore. The developers are currently working on a permanent fix. |
| iDalko - Exalate Jira Issue Sync & more | High memory usage/OOM | Script specific problem, not based on its versions. Check if the following script is causing an infinite loop, for example, a transition existed from the current status to itself. | ||
| | Bobronix - JEditor - Rich Text Editor for Jira | High CPU utilisation | 3.1.1 | 3.2.2 | The Jeditor was impacting the CPU utilisation heavily. It bring the CPU utilisation to more then 75% on the machine. The Jeditor rendering a page was showing up on all threads consuming a high CPU. |
| Enhancer plugin | High Memory Usage/OOM | subTasksByFieldInMainTask JQL function can use up a large memory and caused an OOME. Workaround is to disable the
plugin.jep:jep-jql-subtasksbyfieldinmaintask
module | ||
| Timesheet Reports and Gadgets | High Memory utilization / Back to back Full GCs | 3.3.13 | Review heap dump | |
| ALM Works - Structure | Editing or creating a sub-task issue does not work. UI shows spinning icon but never completes. | 6.0 6.0.1 | 6.1 | Issue is intermittent per ALM works. HAR file will show a POST to /rest/webResources/1.0/resources failing with either no status code or a 404. |
| Inline edit mode will throw a JavaScript error. | 7.13.x | 7.14 | When you open an issue on the board in the Inline issue mode and try to edit after you click update, you'll see a JS error: | |
| Extension for Jira Service Management | Low Jira performance with high load page times | 6.9.1 | 6.9.2 | Jira page load times are very long (i.e. loading an issue). According to Deviniti, this is caused by recently implemented approach of a new feature - Rich Text custom field. Unfortunately the same was not applied to Jira issue view and as a result Rich text custom field is imported even if it isn’t used in a loaded issue. |
| Extension for Jira Service Management | Unable to share customer requests using the Customer portal, even though customer permission is set to Anyone can share. Agents can't share requests either. | 6.12.0 | Following stack trace can be found: | |
| Query Issues Custom Fields | High Memory Usage/OOM | 2.2.14 | Latest | Large memory consumption was seen on ru.andreymarkelov.atlas.plugin.qcf.field.LinkerMultiField.getVelocityParameters and caused Jira to hit OutOfMemoryError. The issue was no longer reproducible since updating the plugin to the latest version. |
| CRM Plugin | High Memory Usage/OOM | 6.6.0-55649 | 7.2.8-55889 | The issue happens when a CRM user clicks a "Link to existing Jira issue" custom button on their CRM screen and enters for the Issue Key the text "-25363" (example). A fix has been released in the latest version of the plugin that will ignore such characters since we assume that CRM users won't expect hyphens and plus-signs to work this way. |
| BigPicture - Project Management & PPM | Severe performance problems, taking more than 10 seconds to load an issue or to navigate through pages, some 504 timeouts while using the Home/Overview. | 8.0.0 - 8.0.3 | 8.0.4 | Loading an issue (IssueView) taking more than 10 seconds to complete after upgrading the BigPicture plugin to version 8.0.0 to 8.0.3. Fix has been releases by the plugin vendor (SoftwarePlant) included in version 8.0.4 |
| In-App & Desktop Notifications for Jira | There were tens of thousands of user sessions by multiple users exhausting Jira resources and all hitting /servlet/nfj/PushNotification endpoint | 2.0.2_J8 |
| |
| Blank screen when opening WebHooks admin page, also a gray "create" webhook button | 7.0.0 | 7.0.4 | in atlassian-jira.log, you will see a WARN message like this: | |
| META-INF KFT - Email This Issue | Fail to delete subtasks and linked issues with an index related message | 8.1.1 | 8.1.2-GA | When trying to delete subtasks or linked issues you will see an error like this in the UI: If not possible to upgrade to the version that contains the fix, you can follow workaround steps as noted here: https://metainf.atlassian.net/wiki/spaces/PLUG/pages/1393164352/Fix+issues+with+corrupt+index+state |
| Spartez Software | Missing Customer Portal menus on Jira Service Management when loading Chat for Service Management | 1.7.7 | 1.8 | Menus will not load and from the web console we can detect errors to render the plugin elements: |
| Checklist for Jira | High database utilization | 5.0.5 | 5.0.6 | Many threads in Jira are consumed by Solution: Upgrade the plugin to the fixed version listed. |
| Adaptavist - ScriptRunner | Broken integration between Automation for Jira and Profields - Jira Project Tracking | All | None | When using the integration between Automation for Jira and Profields - Jira Project Tracking plugins the user received the following error: Disabled third party extension for Automation for Jira? The root cause is ScriptRunner breaks the integration between these 2 plugins. Once ScriptRunner is either uninstalled or disabled, it starts working again. Adaptavist is tracking a bug in their portal: SRJIRA-4357 |
| Adaptavist - ScriptRunner | Broken re-indexing SR fields | 5.x | 6.x | Jira re-indexing fails on multiple issues with |
| Issue Matrix | Export to CSV of Issue Matrix field does not work correctly | All | None | Exporting a JQL to CSV does not work correctly if the JQL contains custom fields from Issue Matrix plugin. The comma separated values are not included in the CSV file, which causes misformatting when loading this data into Excel, for example. |
| Structure | Broken Jira screens with Azure CDN | 6.6.0 | 7.0+ | There are reports of Jira screens breaking when enabling Azure based CDN. Structure's fixed this on release 7.0 |
| Zephyr Squad | Unable to delete a project | 6.2.0.62009242 | 6.2.1.62109263 | Trying to delete a project throws an error 500 page, with an error similar to this: |
| SaasJet - Time Between Statuses | Unbounded thread creation leading to Too many open files error | All | None | Time Between Statuses has an integrated slack client that uses the library https://github.com/HubSpot/slack-client. at com.hubspot.slack.client.SlackClientFactory$DefaultSlackClientFactory.build(SlackClientFactory.java:28) |
| Inversion Point LLC - Raley Email Notifications for Jira / JSM | Updated field is not updated when adding a comment to an issue | All | None | When this plugin is installed, adding comments to issues will not update the "Updated" field. Regardless if you choose "Share with customer" and "Comment internally" when adding a comment, the updated field is not set. |
| Coverage Services by Ease Solution | High memory consumption | 1.1.3-jira8 | Node | It will no longer cause crashes or instability to a Jira instance as long as the the minimum free memory is configured > 0%. It is also 30% by default. Ref: Configuration - R4J Data Center. |
| Jira Xporter Plugin v6.7.5 | High CPU Utilization | Problematic version: v6.7.5 Resolved in: v6.8.3 | Bug: https://jira.getxray.app/browse/XPORTER-3873 | |
| SAFe EPIC to Feature Translator for Jira | Unable to update Jira license | All | None | it's not possible to update a Jira license (on Manage Apps page) when this plugin is installed and enabled. No error messages are displayed. The progress bar just keeps moving back and forth like Jira is working on the change, but the process never completes. The workaround is to temporarily disable this plugin to apply the license. |
| Elements Connect | Automation for Jira shows a blank page at the "new action" step | Problematic version: 6.5.3 Automation for Jira: 7.3.3 | 6.5.6 | When creating a new rule:
|
| Time To SLA | OOM Error | 10.6.0 | N/A | Caesium thread that runs the TimeToSLA plugin crashes Jira due to OOM problem:
|
| Zephyr Squad - Test Management for Jira | Advanced Roadmaps plans fails to load | All | None | Advanced Roadmaps plans fails to load with the following error: Atlassian Support has received reports of this error message after Zephyr plugin is installed. Either uninstall or disable Zephyr as a workaround for this issue and engage with SmartBear for further information. |
| Script Runner | OOM Error | All | N/A | Jira fails with Compressed class space error. The workaround is to increase -XX:CompressedClassSpaceSize value (by default, it's 1GB): java.lang.OutOfMemoryError: Compressed class space at java.lang.ClassLoader.defineClass1(Native Method) at java.lang.ClassLoader.defineClass(ClassLoader.java:757) at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:142) at groovy.lang.GroovyClassLoader.access$500(GroovyClassLoader.java:89) at groovy.lang.GroovyClassLoader$ClassCollector.createClass(GroovyClassLoader.java:603) at groovy.lang.GroovyClassLoader$ClassCollector.onClassNode(GroovyClassLoader.java:620) at groovy.lang.GroovyClassLoader$ClassCollector.call(GroovyClassLoader.java:624) at org.codehaus.groovy.control.CompilationUnit$18.call(CompilationUnit.java:863) at org.codehaus.groovy.control.CompilationUnit$18.call(CompilationUnit.java:871) at org.codehaus.groovy.control.CompilationUnit.applyToPrimaryClassNodes(CompilationUnit.java:1084) at org.codehaus.groovy.control.CompilationUnit.doPhaseOperation(CompilationUnit.java:640) at org.codehaus.groovy.control.CompilationUnit.processPhaseOperations(CompilationUnit.java:618) at org.codehaus.groovy.control.CompilationUnit.compile(CompilationUnit.java:595) at groovy.lang.GroovyClassLoader.doParseClass(GroovyClassLoader.java:401) at groovy.lang.GroovyClassLoader.access$300(GroovyClassLoader.java:89) at groovy.lang.GroovyClassLoader$5.provide(GroovyClassLoader.java:341) at groovy.lang.GroovyClassLoader$5.provide(GroovyClassLoader.java:338) at org.codehaus.groovy.runtime.memoize.ConcurrentCommonCache.getAndPut(ConcurrentCommonCache.java:147) at groovy.lang.GroovyClassLoader.parseClass(GroovyClassLoader.java:336) at groovy.lang.GroovyClassLoader.parseClass(GroovyClassLoader.java:320) at groovy.lang.GroovyClassLoader.recompile(GroovyClassLoader.java:858) at groovy.lang.GroovyClassLoader.loadClass(GroovyClassLoader.java:814) at groovy.lang.GroovyClassLoader.loadClass(GroovyClassLoader.java:883) at java.lang.ClassLoader.loadClass(ClassLoader.java:406) at groovy.lang.GroovyClassLoader.loadClass(GroovyClassLoader.java:773) at groovy.lang.GroovyClassLoader.loadClass(GroovyClassLoader.java:648) at org.codehaus.groovy.control.ClassNodeResolver.findByClassLoading(ClassNodeResolver.java:209) at org.codehaus.groovy.control.ClassNodeResolver.tryAsLoaderClassOrScript(ClassNodeResolver.java:198) at org.codehaus.groovy.control.ClassNodeResolver.findClassNode(ClassNodeResolver.java:169) at org.codehaus.groovy.control.ClassNodeResolver.resolveName(ClassNodeResolver.java:125) at org.codehaus.groovy.control.ResolveVisitor.resolveToOuter(ResolveVisitor.java:853) at org.codehaus.groovy.control.ResolveVisitor.resolve(ResolveVisitor.java:467) ..... ..... |
| Appdynamics | OOM Error/Full GCs | All | N/A | Causing Out-of-memory error because of many instances of: It appears to be related to the https://www.appdynamics.com/product/application-performance-management portion of the product as users of other software have noted similar problems: | |
| Xray | OOM Error/Full GCs | v6.1.0 | N/A | /rest/raven/1.0/report/testrunsreport/testruns/ requests allocate a lot of memory and causes OOM error. at java.nio.HeapByteBuffer.<init>(II)V (HeapByteBuffer.java:57) | |
| Addonrock | OOM Error | 3.1.2-SNAPSHOT-jira8 | N/A | JQL function numberOfLinkedIssuesFromFilter() (from Search Linked Issues plugin) causes OOM error. | |
Elements Connect | All threads are blocked by a single thread and Jira becomes unavailable. | 6.9.0 | N/A | A single thread that has getInputOptions becomes stuck at the database operations: "https-openssl-nio-443-exec-324" #6660058 daemon prio=5 os_prio=0 tid=0x0000000102bc4000 nid=0x1d98 runnable [0x000000012af28000] java.lang.Thread.State: RUNNABLE at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.socketRead(SocketInputStream.java:116) at java.net.SocketInputStream.read(SocketInputStream.java:171) at java.net.SocketInputStream.read(SocketInputStream.java:141) at com.microsoft.sqlserver.jdbc.TDSChannel.read(IOBuffer.java:2023) at com.microsoft.sqlserver.jdbc.TDSReader.readPacket(IOBuffer.java:6418) - locked <0x00000005a9801d10> (a com.microsoft.sqlserver.jdbc.TDSReader) at com.microsoft.sqlserver.jdbc.TDSCommand.startResponse(IOBuffer.java:7579) at com.microsoft.sqlserver.jdbc.SQLServerStatement.doExecuteStatement(SQLServerStatement.java:866) ... | |
| Better Excel Exporter for Jira | Cannot be enabled | 6.2.0 | 7.2.0 | Throws the error below in the logs: | |
| Color Cards for Jira | OOM error, making Jira inaccessible | All | For more information about this issue, you can refer to the KB article linked below: | |
| Gerrit Code Review | Cannot load issue view | All | as noted on https://github.com/MeetMe/jira-gerrit-plugin/issues/84: |
