LDAP only syncs 1000 users when should sync more

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

After configuring the LDAP connector, JIRA only syncs 1000 users and it should sync more.

Diagnosis

The following messages may appear in the logs:

2015-08-28 15:09:54,942 atlassian-scheduler-quartz1.clustered_Worker-1 INFO      [atlassian.crowd.directory.DbCachingRemoteChangeOperations] scanning [ 1000 ] users to add or update
2015-08-28 15:09:54,945 atlassian-scheduler-quartz1.clustered_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanned and compared [ 1000 ] users for update in DB cache in [ 6ms ]
2015-08-28 15:09:54,945 atlassian-scheduler-quartz1.clustered_Worker-1 INFO      [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronised [ 1000 ] users in [ 6ms ]

Cause

The LDAP connector is not paging the results. This usually limits the results to 1000.

Resolution

 You will need to update the LDAP configuration:

  • Go to Admin > User Management > User Directories > User Directories
  • Find your LDAP directory and click Edit
  • Go to Advanced Settings and check the option Use Paged Results, setting it to 1000 results
Last modified on Feb 26, 2016

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