Login Sequence Diagram for Confluence and Jira Server Mobile apps

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible



This guide's purpose is to demonstrate:

  • Jira and Confluence's authentication flow diagram for Mobile apps
  • How users authenticate on the mobile app?


Jira 8.3 or later

Confluence 6.8 or later

Login Sequence Diagram

  • Non-MDM: New Server-Info flow diagram:

  • MDM: New Server-Info flow diagram with skipinfo=false:
    MDM App Config may contain the variable “skipInfo“. If “skipInfo=true“ and the Mobile Plugin are disabled then the app will not validate it and the user continues working on the WebView.

  • More about MDM skipinfo.

  • MDM: New Server-Info flow diagram with skipinfo=true:

Knowledgebase articles on how to set up mobile access


  1. Confluence Mobile

  2. Confluence Server and Data Center mobile apps


  1. Jira Server mobile app

  2. Jira Server and Data Center mobile apps

Last modified on Jun 21, 2021

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