Mail Queue Failing to Send Due to Daily sending quota exceeded
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Mail is not sending from the Jira application and are piling up in the Error Queue in ⚙ > System > Mail queue.
The following appears in the atlassian-jira-outgoing-mail.log:
2015-02-24 09:30:46,631 ERROR [The Planeteers IMAP] Sending mailitem To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:213)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:57)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:53)
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:127)
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:41)
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:52)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:30)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2114)
at com.sun.mail.smtp.SMTPTransport.data(SMTPTransport.java:1887)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1121)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:175)
... 18 more
Environment
Jira Server/Data Center on any version.
Diagnosis
Google Apps is being used as the mail server.
Cause
The limit on the number of mails being sent that day has been reached.
Resolution
This is documented in Sending limits which is a Google document. Please review this for the resolution - as this is a restriction from Google Atlassian would not be able to resolve the problem.