Mail Queue Failing to Send Due to Daily sending quota exceeded
Symptoms
Mail is not sending from JIRA.
The following appears in the atlassian-jira-outgoing-mail.log:
2015-02-24 09:30:46,631 ERROR [The Planeteers IMAP] Sending mailitem To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null' ServiceRunner Mail Queue Service Error occurred in sending e-mail: To='unicornia@example.com' Subject='(EXAMPLE-2565) Sample Mail' From='null' FromName='Captain Planet (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.130870.1423801220000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@6769b6c' MessageId='null'
com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:213)
at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:44)
at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:66)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:57)
at com.atlassian.jira.mail.JiraMailQueue$1.apply(JiraMailQueue.java:53)
at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:127)
at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:41)
at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:52)
at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:30)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 550 5.4.5 Daily sending quota exceeded. um16sm2293406pab.7 - gsmtp
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2114)
at com.sun.mail.smtp.SMTPTransport.data(SMTPTransport.java:1887)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1121)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:175)
... 18 more
Diagnosis
Google Apps is being used as the mail server.
Cause
The limit on the number of mails being sent that day has been reached.
Resolution
This is documented in Sending limits which is a Google document. Please review this for the resolution - as this is a restriction from Google Atlassian would not be able to resolve the problem.
Last modified on Mar 30, 2016
Powered by Confluence and Scroll Viewport.