Problem

This issue happens normally due to data corruption which is caused by connection issue to the database

The following appears in the atlassian-jira.log

2016-08-22 10:20:40,601 http-bio-8080-exec-10 ERROR xxx 680x628793x1 lptcgy xxx /secure/admin/workflows/ViewWorkflowSteps.jspa [web.util.component.RequestComponentManager] java.lang.IllegalStateException: No live workflow was found for 'xxx'.
java.lang.IllegalStateException: No live workflow was found for 'xxx'.

2016-08-22 10:52:11,311 http-bio-8080-exec-11 ERROR xxx 712x636959x2 d6cqok xxx /secure/admin/workflows/ListWorkflows.jspa [webwork.util.ValueStack] query="activeWorkflows/empty" {[id="activeWorkflows" type="8" values=""]} {[id="empty" type="8" values=""]}
java.lang.reflect.InvocationTargetException

Diagnosis

To verify if you are being affected by this problem, please perform the following SQL query in JIRA's database accordingly:

PostgreSQL and Oracle

SELECT id, workflow FROM workflowschemeentity WHERE workflow NOT IN (SELECT workflowname FROM jiraworkflows);

 MS-SQL database

SELECT id, workflow FROM workflowschemeentity WHERE workflow collate SQL_Latin1_General_CP437_CS_AS NOT IN (SELECT workflowname FROM jiraworkflows);

MySQL database

SELECT id, workflow FROM workflowschemeentity WHERE BINARY workflow NOT IN (SELECT workflowname FROM jiraworkflows);

Cause

This issue can happen if one or more workflow names stored in the workflowschemeentity table do not match any workflow names stored in the jiraworkflows table. One reason for this could be a Workflow Scheme that is associated with a deleted Workflow in the database, or there is an inconsistency in the characters' cases of the workflow name (e.g. "JIRA workflow" vs "JIRA Workflow").

Resolution

1. Try to add the missing workflow from the logs again in JIRA. And retest. If does not work, proceed with below.

2. Shutdown JIRA.

3. After identifying the inconsistent workflow in the workflowschemeentity table, please update the entry/entries with the valid workflow name by running the following SQL update statement:

   UPDATE workflowschemeentity SET workflow = '<Correct Workflow Name>' where id=<ID of incorrectly named workflow>;

    Remember to change the Workflow Name and ID to the correct value accordingly.

4. (Oracle Only): Commit the transaction with the following:

   COMMIT;

5. After updating the related record(s) in the database, restart JIRA for the changes to take effect.