Moving or clicking on issues in JIRA Agile board causes a Javascript TypeError

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Problem

When moving or clicking on issues in an Agile board, the following Javascript error is thrown:

An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details

        Exception: TypeError: A.ui.ddmanager.dragStart is not a function
        Resource: https://example.jira.com/s/578b7509acc0d40d772aa10aa6533a54-CDN/en_USelmwwo/6346/217/90/_/download/superbatch/js/batch.js?locale=en-US
        Line: 279
        Column: 2532 

Cause

This is caused by a version compatibility mismatch between JIRA and JIRA Agile.

Resolution

Install a compatible JIRA Agile version with your JIRA instance. For more information on plugin version compatibility, check this page.

Last modified on Mar 30, 2016

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