Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
This problem is related to a third party plugin, and therefore not supported by Atlassian. See Atlassian Supported Plugins for more information.
Problem
When navigating to a Service Management Customer portal, users are directed to <BASE-URL>/servicedesk/customer/portal/0 and will see the following message on the page: The Service Management you are trying to view does not exist
Cause
The problem is caused by the Extension for Service Management app. There is a visibility feature that will restrict the Customer portal page to an administrator group such as jira-administrators.
Workaround
Disable the Extension for Service Management app by navigating to Jira Administration > Manage apps
Resolution
The Visibility feature of the Extension for Service Management can be modified on a per project basis if you navigate to the Project settings of the affected project. To remove any restrictions to the portal, you will want to do the following:
- Choose Projects at the top of the screen and navigate to the affected project.
- From the Service Management project sidebar, select Project settings > Visibility in the Extension for Jira Service Management section.
- Go to the Customer Portal section.
- Remove any groups that are associated with access to the portal so all users can view it again.
Please see Deviniti's documentation about the feature for more information: Visibility of Customer Portal