Summary

If an Org admin didn't suspend the account, it might still appear as suspended in the admin hub. Learn How to Fix.

Diagnosis

If a non-site-admin creates a user account using the The Jira Cloud platform REST API, the system will mark the account as inactive causing it to appear suspended in the Jira Cloud Admin Interface. This is because the Product admins don't have permission to manage licenses.

Solution

Org admins can easily restore user access by following the steps in this document.