Not able to load object specific components in automation rule: "Error loading component"
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When the customer tries to load the object specific components for example "Lookup Objects" or "Object Created" components, the following error is reported:
Error loading component
An unknown error occurred. Please reload and try again.
Here is the screenshot:
Environment
Google Chrome
Diagnosis
The following error message will be received in the Developer console:
Request URL: https://XXXXXXXXXXXXXXX.atlassian.net/gateway/api/jsm/insight/workspace/XXXXXXXXXXXXXXXXXXXXXXX/v1/automation/schemas?criteria=
Request Method: GET
Status Code: 401
Response
{"code":401,"message":"Unauthorized"}Even though the affected user is able to load the object schemas successfully on the cloud site
Cause
This happens when the third-party cookies in your browser are disabled.
Solution
Enable the third-party cookies on your browser.
If you do not want to enable third-party cookies from all sites, you can choose to enable the cookies for [*.]atlassian.com and [*.]atlassian.net