Notification emails are partly not working

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

  • JIRA notifications are not going out for a particular event.
  • JIRA Notification Helper does not highlight any problems.
  • There is nothing in the mail queue.

 

The following appears in the atlassian-jira.log:

2014-05-07 11:31:50,916 http-bio-127.0.0.1-8080-exec-18 ERROR xxxx 691x42672x1 13ukp2v 00.000.000.000,00.000.00.00,127.0.0.1 /secure/CreateIssueDetails.jspa [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event 'com.atlassian.jira.event.issue.IssueEvent@f35a059[issue=XXXX-116,comment=<null>,worklog=<null>,changelog=<null>,eventTypeId=1,sendMail=true,params={eventsource=workflow, baseurl=https://xxxx.com/jira},subtasksUpdated=false]' from the invoker 'SingleParameterMethodListenerInvoker{method=public void com.atlassian.jira.event.listeners.mention.MentionEventListener.onIssueEvent(com.atlassian.jira.event.issue.IssueEvent), listener=com.atlassian.jira.event.listeners.mention.MentionEventListener@72b9837f}'.
java.lang.RuntimeException: com.atlassian.jira.crowd.embedded.ofbiz.OfBizUser cannot be cast to com.atlassian.jira.user.ApplicationUser
	at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:54)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$2.run(AsynchronousAbleEventDispatcher.java:66)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1.execute(AsynchronousAbleEventDispatcher.java:32)
	at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:60)
	at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
	at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)

Cause

There is a plugin installed on the instance here that is not compatible with the JIRA instance. In most cases this would be JIRA Toolkit plugin.

Resolution

OR

  • Uninstall the add-on.

Last modified on Mar 30, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.