Summary

The Notification Scheme cannot be opened from the project, it returns a blank page. However, if accessed directly through the Notification Scheme section in the Settings, it is visible.

Note

This article only applies to Jira Cloud. If you are getting a blank page while accessing notification schemes in Jira Server/Data Center, the 2 articles listed below might be relevant:

• Jira displays a blank page or the error java.lang.NullPointerException while accessing the Notifications Tab of Projects

• Jira displays a blank page when viewing the Notifications page in Project Administration, or throws a NullPointerException when adding a new SMTP mail server

Cause

This behavior happens when a notification event in the notification scheme has a group custom field value associated with it and that custom field is moved to the trash. 

Solution

To fix it, you need to remove the broken value from the Notification Scheme OR permanently delete/restore the custom field that was moved to the trash:

1. From your project, go to project settings;
2. Then go to Summary;
3. Under the Notifications section, copy the scheme name;
4. Click on the cog on the top right, then click on Issues;
   
5. From the left sidebar, click on Notification Schemes under the Issue Attributes section;
6. Search for the scheme associated with your project and click on it;
7. Delete the value associated with the Group Custom Field Value;

After that, the notification scheme will appear normally in the project settings.