ORA-00942 error with unknown plugin during backup restore
This article only applies to the Atlassian server platform. Learn more about the differences between cloud and server.
When attempting a restore of an XML backup to a JIRA instance with an Oracle database, it fails to complete with
ORA-00942 table or view does not exist
The following appears in the atlassian-jira
2015-09-17 13:19:40,370 JiraImportTaskExecutionThread-1 ERROR anon 715x77x1 aa 126.96.36.199 /secure/SetupImport.jspa [jira.bc.dataimport.DefaultDataImportService] Error during ActiveObjects restore com.atlassian.activeobjects.spi.ActiveObjectsImportExportException: There was an error during import/export with <unknown plugin> (table ): Caused by: java.sql.BatchUpdateException: ORA-00942: table or view does not exist
There are third party add-ons that were already installed prior to restoring the XML backup.
A third party add-on is interfering with the upgrade process. It is currently unknown which add-on is causing this, as the error message does not show it:
There was an error during import/export with <unknown plugin> (table ):
Remove all third party add-ons before restoring the XML backup.
- Stop JIRA.
- Make a backup copy of your add-ons in
- Delete the contents of the
- Restart JIRA and retry the XML restore.
If the previous failed attempt of the XML restore causes JIRA to be inaccessible (due to data being overwritten or incomplete restore) then you will need to reset the JIRA database to a blank database before retrying the XML restore.