Outgoing Email Address Instead of Project Email Address Appears

Still need help?

The Atlassian Community is here for you.

Ask the community

Symptoms

  • When we receive an email from Jira, the outgoing email address is used instead of the project specified emails address in the received emails.
  • This applies to both Jira and Jira Service Management.

Diagnosis

Gmail is being used as the outgoing mail server. 

Cause

This is a restriction of Gmail. 

Resolution

Since this is a restriction in Gmail, please follow the steps as described in Send mail from a different address or alias.

Last modified on Nov 23, 2020

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.