OutOfMemory due to Remote API
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.
Symptoms
JIRA crashes or behaves unpredictably. Logs contain errors like:
java.lang.OutOfMemoryError: Java heap space
Cause
There are two causes:
- The SOAP
getProjects
call loads a huge object graph, particularly when there are many users in JIRA, and thus can cause OutOfMemoryErrors. See JRASERVER-10828. - A Remote API script that creates an infinite loop, stack overflow, or a highly demanding set of rapid requests can be the culprit.
Diagnosis
To assess which script may be causing performance issues, add access logging and correspond to the out of memory errors.
Resolution
- As a temporary measure, increase JIRA's Heap Space allocation.
- Ensure no locally run SOAP clients use
getProjects
. Use getProjectsNoSchemes instead. - Disable or modify scripts as appropriate.
Last modified on Jun 21, 2022
Powered by Confluence and Scroll Viewport.