Pie Charts on Jira Dashboards are not rendering (An internal server error occurred when requesting resource)
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
All the pie charts on the Dashboards are not rendering. It displays an error message message "An internal server error occurred when requesting resource"
A reboot of the server solves this for a few minutes, but then it goes back to the error.
The following appears in the atlassian-jira.log:
2015-01-12 03:51:15,616 http-bio-8080-exec-17 ERROR meleni.moodley 231x4340x1 18zezuv 145.62.32.129 /rest/gadget/1.0/piechart/generate [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Error generating pie chart
at com.atlassian.jira.charts.PieChart.generateChart(PieChart.java:205)
at com.atlassian.jira.charts.DefaultChartFactory.generatePieChart(DefaultChartFactory.java:91)
at sun.reflect.GeneratedMethodAccessor507.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source) <+2>
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source) <+2>
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source)
at com.atlassian.jira.gadgets.system.PieChartResource.createChart(PieChartResource.java:145)
at com.atlassian.jira.gadgets.syste2015-01-12 04:04:32,712 StreamsCompletionService::thread-2674 WARN anonymous com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor [atlassian.streams.internal.ActivityProviderConnectionMonitorImpl$ActivityMonitorJob] Could not reach provider mt2; it will be omitted from the stream. The connection will be retried in 5 minutesEnvironment
Jira Server/Data Center on any version from 7.0.0.
Cause
After further investigation, we discovered plugin incompatibility was he root of cause.
BALSAMIQ MOCKUPS - https://marketplace.atlassian.com/plugins/com.balsamiq.jira.plugins.mockups/versions
<plugin>
<key>com.balsamiq.jira.plugins.mockups</key>
<status>ENABLED</status>
<user-installed>true</user-installed>
<vendor-url>http://www.balsamiq.com</vendor-url>
<version>2.1.16</version>
<name>Balsamiq Mockups</name>
<framework-version>2</framework-version>
<vendor>Balsamiq Studios, LLC</vendor>
</plugin>
version is incompatible with jira 5.2.x
GLIFFY - https://marketplace.atlassian.com/plugins/com.gliffy.integration.jira/versions
<plugin>
<key>com.gliffy.integration.jira</key>
<status>ENABLED</status>
<user-installed>true</user-installed>
<vendor-url>http://www.gliffy.com/</vendor-url>
<version>3.7</version>
<name>Gliffy JIRA Plugin</name>
<framework-version>2</framework-version>
<vendor>Gliffy, Inc.</vendor>
</plugin> version is incompatible with jira 5.2.x
SQL FEED
<plugin>
<key>com.valiantys.jira.plugins.SQLFeed</key>
<status>INSTALLED</status>
<user-installed>true</user-installed>
<vendor-url>http://www.valiantys.com</vendor-url>
<version>3.3.3.1</version>
<name>SQLFeed</name>
<framework-version>2</framework-version>
<vendor>Valiantys</vendor>
</plugin> version is incompatible with jira 5.2.x
Two of which are close to rendering explains all the symptoms and why a restart momentarily solves it.
Resolution
Update those plugins to the compatible versions - Updating apps.