Pie Charts on Dashboards are not rendering ( An internal server error occurred when requesting resource )

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Symptoms

All the pie charts on the Dashboards are not rendering. It displays an error message message "An internal server error occurred when requesting resource"

A reboot of the server solves this for a few minutes, but then it goes back to the error.

The following appears in the atlassian-jira.log:

 
2015-01-12 03:51:15,616 http-bio-8080-exec-17 ERROR meleni.moodley 231x4340x1 18zezuv 145.62.32.129 /rest/gadget/1.0/piechart/generate [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service
java.lang.RuntimeException: Error generating pie chart
	at com.atlassian.jira.charts.PieChart.generateChart(PieChart.java:205)
	at com.atlassian.jira.charts.DefaultChartFactory.generatePieChart(DefaultChartFactory.java:91)
	at sun.reflect.GeneratedMethodAccessor507.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
	at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
	at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source)  <+2>
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
	at com.sun.proxy.$Proxy412.generatePieChart(Unknown Source)
	at com.atlassian.jira.gadgets.system.PieChartResource.createChart(PieChartResource.java:145)
	at com.atlassian.jira.gadgets.syste2015-01-12 04:04:32,712 StreamsCompletionService::thread-2674 WARN anonymous    com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor [atlassian.streams.internal.ActivityProviderConnectionMonitorImpl$ActivityMonitorJob] Could not reach provider mt2; it will be omitted from the stream. The connection will be retried in 5 minutes

Cause

After further investigation, we discovered plugin incompatibility was he root of cause.

BALSAMIQ MOCKUPS - https://marketplace.atlassian.com/plugins/com.balsamiq.jira.plugins.mockups/versions
<plugin>
      <key>com.balsamiq.jira.plugins.mockups</key>
      <status>ENABLED</status>
      <user-installed>true</user-installed>
      <vendor-url>http://www.balsamiq.com</vendor-url>
      <version>2.1.16</version>
      <name>Balsamiq Mockups</name>
      <framework-version>2</framework-version>
      <vendor>Balsamiq Studios, LLC</vendor>
    </plugin>

(info) version is incompatible with jira 5.2.x

 

GLIFFY - https://marketplace.atlassian.com/plugins/com.gliffy.integration.jira/versions
    <plugin>
      <key>com.gliffy.integration.jira</key>
      <status>ENABLED</status>
      <user-installed>true</user-installed>
      <vendor-url>http://www.gliffy.com/</vendor-url>
      <version>3.7</version>
      <name>Gliffy JIRA Plugin</name>
      <framework-version>2</framework-version>
      <vendor>Gliffy, Inc.</vendor>
    </plugin>

(info) version is incompatible with jira 5.2.x

 

SQL FEED
    <plugin>
      <key>com.valiantys.jira.plugins.SQLFeed</key>
      <status>INSTALLED</status>
      <user-installed>true</user-installed>
      <vendor-url>http://www.valiantys.com</vendor-url>
      <version>3.3.3.1</version>
      <name>SQLFeed</name>
      <framework-version>2</framework-version>
      <vendor>Valiantys</vendor>
    </plugin>

(info) version is incompatible with jira 5.2.x

Two of which are close to rendering explains all the symptoms and why a restart momentarily solves it.

Resolution

  • Update those plugins to the compatible versions - Updating apps

Last modified on Mar 30, 2016

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