Raise Request on Behalf of Customer Not Searching for Users
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When agents are trying to raise a request on behalf of a customer, no accounts are listed on the field.
Behavior when the "Browse Users" permission is missing
If the Agent does not have the Browser User Global Permission as it is needed to search users, the following will happen:
- Typing on the Field does not search any available Users/Customers.
- The Field is rendered as a "Text Field".
- It is not rendered as shown in the documentation Raising requests on behalf of customers.
Change the global permission
- Navigate to Jira Administration > System > Global Permissions.
Add the Browse User permission to the Agent group.
- Check if the feature is able to search users based on the Customer List.