Replying JIRA Notification From Mobile Device Create New Issue

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Issue will be created when replying JIRA notification from mobile devices. However, replying the same email from desktop will add comment correctly to issue. 



  1. Trigger notification from JIRA instance
  2. Generate raw email in the .eml format from the reply sent from both desktop and mobile devices. 
  3. Compare the header and check if the "In-Reply-To" and "References" exist in the .eml file


This behaviour is caused by third-party application. The email replied from the mobile devices does not have the header "In-Reply-To" and "References" and thus JIRA not processing the email as comment.  There is also a bug in stock Android Email App tracked at ID28017 that cause this behaviour.


To ensure that replied added successfully as comment, include the issue key in the email's subject.


Last modified on Feb 19, 2016

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