Service Management is stuck at loading after upgrade to version 3.3

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

 

 

Problem

After upgrading to Jira Service Management 3.3.x, when user tries to open a page in service project (Customer list, Project settings, Queues, etc.), the page is stuck at loading (see screenshot below)

And the following error of  Failed to load resource: net::ERR_TOO_MANY_REDIRECTS is thrown in browser console 

Diagnosis

  • The web requests being made here are actually including an unexpected path to jira-url/projects/ProjectKey/null/s/..... as seen in this browser console.
  • The dark feature jira.fixed.cdn.enabled is enabled in Jira.
  • However the Jira system property  jira.fixed.cdn.prefix is not set.

Cause

The dark feature jira.fixed.cdn.enabled enables JiraPrefixCDNStrategy. To make it work properly Jira system property jira.fixed.cdn.prefix should be set to CDN prefix, but it's not set which results in bad URL with 'null' inside.

Resolution

Please follow the steps below to disable the dark feature

  1. Navigate to jira-url/secure/SiteDarkFeatures!default.jspa
  2. Locate jira.fixed.cdn.enabled and press Disable (this will remove it from the list of dark features).

   

 

 

 

 

Last modified on Nov 23, 2020

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