ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Browsing to ServiceDesk Project

The following appears in the user interface:

Technical details
Log's referral number: ac49db5b-c81a-4b86-b5e9-4aa9130fc2e7
Cause
Referer URL: http://10.60.5.112:6704/SDS-11198/secure/BrowseProjects.jspa?selectedCategory=all&selectedProjectType=service_desk
java.lang.RuntimeException: This is a Service Management project, but we were unable to load the Service Management project context. It may be possible to fix this error by converting this project to a different project type, and then converting it back to Service Management.
java.lang.RuntimeException: This is a Service Management project, but we were unable to load the Service Management project context. It may be possible to fix this error by converting this project to a different project type, and then converting it back to Service Management.
	at com.atlassian.servicedesk.project.internal.web.sidebar.ServiceDeskSidebarContentRendererImpl.render(ServiceDeskSidebarContentRendererImpl.java:83) [?:?]
	at com.atlassian.jira.projects.sidebar.ProjectSidebarRendererImpl.render(ProjectSidebarRendererImpl.java:81) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageRenderer.getPageHtml(ProjectPageRenderer.java:107) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageRenderer.render(ProjectPageRenderer.java:94) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageRenderer.renderWithSidebar(ProjectPageRenderer.java:62) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageServlet.getRenderResult(ProjectPageServlet.java:152) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageServlet.renderItem(ProjectPageServlet.java:135) [?:?]
	at com.atlassian.jira.projects.page.ProjectPageServlet.doGet(ProjectPageServlet.java:105) [?:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:618) [servlet-api.jar:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?]
	at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42) [atlassian-plugins-servlet-4.0.4.jar:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?]
	at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52) [atlassian-plugins-servlet-4.0.4.jar:?]
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) [servlet-api.jar:?]

Workaround

Change the project type to something else and change it back to ServiceDesk again:

  1. Navigate to Jira Administration > Projects.
  2. Identify the problematic project.
  3. Click on Edit on the right side of the page.
  4. Change the project type to Business or Software.
  5. Click Save details.
  6. After that, change it back to Service Management by doing the same Edit project operation.

Last modified on Nov 23, 2020

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