Some fields are not showing in any dropdown menus of dashboard gadgets

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

Summary

When creating a gadget on a dashboard, some fields are missing from the dropdown menus.

Some examples of gadget menus that can be affected include:

  • The "Statistic Type" dropdown menu from the Pie Chart gadget
  • The XAxis and YAxis dropdown menus from the Two Dimensional Filter Statistic gadget

For example, a Pie Chart gadget is being created and the issues returned from the filter contain a field called "Company Name", but this field is not displayed in the dropdown menu as shown below:

Environment

Jira Server/Data Center 8.0.0 and any higher version.

Root Causes

Root cause 1 - No search template is selected for the impacted fields

The fields that are missing are configured with "None" in the Search Template Option (configured in ⚙ > Issues > Custom fields > Action > Edit), as shown in the example below:

If any field is configured without a Search Template, such field won't be searchable, and as a result they won't be displayed in gadgets.

Root Cause 2 - The impacted fields are not supported by the gadgets

Some gadgets such as the Two-Dimensional Filter Statistics Gadget only support certain types of fields. For example and as explained in the documentation Adding the Two-Dimensional Filter Statistics Gadget, only the following custom field types can be selected for statistic purpose:

  • Group picker
  • Multi select
  • User picker
  • Select list
  • Version picker

If you are trying to use a Text Field, such field will not show in any statistic dropdown. There is an open feature request to support this type of field, which is tracked in  JRASERVER-66870 - Getting issue details... STATUS

If you are trying to use other types of fields (for example: Number field, Security field, Date field...) or some fields from Jira Service Management (SLA, Organizations, Customer Request Types...), such field will also be missing. There is an open feature request to support more field types in general, which is tracked in  JRASERVER-37545 - Getting issue details... STATUS

Root Cause 3 - Multiple fields are using the same name and we are facing a combination of Jira bugs

If you have already verified that Root Cause 1 and Root Cause 2 are not relevant (the missing field is supported and had a search template), then go to the page ⚙ > Issues > Custom Fields and check if multiple fields are using the same field name, as shown in the screenshot below:

If that's the case, then this Root Cause might be relevant.

When multiple fields are using the same name, you might be running into the combination of the 2 bugs below:

  • 1st bug: fields that are using the same name cannot be searched in Gadgets: JRASERVER-74730 - Getting issue details... STATUS
  • 2nd bug: the Gadget scrolling is not working when the number of custom fields in the Jira application is high: JRASERVER-74731 - Getting issue details... STATUS

Because of the 1st bug, if you try to search for a field by typing its name in the Gadget dropdown menu, only 1 field which has the name will show (instead of all the fields which have the same name). One way to work around this bug is to use the dropdown menu and scroll all the way to field you're interested in. However, due to the 2nd bug, if the list of fields available in the Jira application is too long, you will not be able to scroll down all the way to the field you're interested in.

To workaround these 2 bugs, please move on to the section Solution for Root Cause 3 of this article.

Solution

Solution for Root Cause 1

Change the Search Template of the missing fields to any value different than "None" (via the page ⚙ > Issues > Custom fields > Action > Edit).

For example, if the Search Template of the select list field "Company Name" is set to "Multi Select Searcher", this field will be available in the Pie Chart Gadget as shown below:

Solution for Root Cause 2

There is unfortunately no workaround/resolution for this root cause, since the gadgets only support a limited list of field fields for statistic purpose.

Solution for Root Cause 3

The solution is described in the description of the bug JRASERVER-74731 - Getting issue details... STATUS .

This solution consists in using the Browser Dev Tool to manually select the field of your choice.

Here are the steps:

  • Let's assume that you have 2 fields using the same name: Test Field in the page ⚙ > Issues > Custom Fields:
  • Try to configure the field you are interested in (by clicking on "... > Edit" next to this field, and get the custom field ID from the Browser URL (in the example below, it has the ID 10901):
  • Go to the Dashboard, add the Pie Chart (or any other statistics Gadget)
  • Open the Browser Dev Tool
  • Click on the Dev Tool tab that has a square and arrow icon, then click on the field next to Statistic Type in the UI. You will see the element corresponding to this field. Expand it to see the full list of available fields
  • Scroll down until you see the field that you are interested in
  • Double click on Value in the Browser Dev Tool, and add the following string right before the > icon, as shown in the screenshot below.  Make sure to add a space before the 1st selected word. After you press enter, you should see that the field of your choice is automatically selected
     selected="selected"
    

You can also download the video below to see this workaround in action:

Workaround.mov


Last modified on Jan 24, 2023

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.