Spinner hangs on the Notifications page

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When pulling new notifications on the Notifications page, the spinner hangs and the page isn't refreshed.

Cause

The Jira Data Center and Server mobile app works only with specific versions of Jira Software, and the related Mobile Plugin for Jira app. You’re getting this error, because one of these apps has not been upgraded to the latest version.

Resolution

To resolve this issue, complete the following actions:

  1. Upgrade your Jira instance to Jira Software 8.3, or later.
  2. Update the Mobile Plugin for Jira app in your Jira instance to the latest version.


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Not an admin? Send this page to your Jira administrator and ask them to investigate the issue for you.

Last modified on May 18, 2021

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