Sprints are Greyed out in Planning Mode
Symptoms
Sprints appear greyed out in JIRA Agile Planning Mode as per the example below.
As this error is within the browser, nothing appears in the atlassian-greenhopper.log.
Note, the functionality of the sprints and the board are not affected, only the appearance.
Diagnosis
The behavior is not reproducible when all add-ons are disabled except JIRA Agile.
Cause
A conflicting add-on is interfering with the rendering of the board, causing issues to be greyed out. This is tracked in GreenHopper under GHS-9730 - Getting issue details... STATUS and has been resolved in Agile 6.3.1
Workaround
To identify the conflicting add-on, please follow the steps below:
- Disable all add-ons except for JIRA Agile, see running JIRA in a safe mode.
- Enable the add-ons one by one to identify the conflicting add-on.
- Disable the conflicting add-on temporarily or upgrade the conflicting add-on to the bug fix release.
- Upgrade Agile to a version newer than the bug fix release.
Known conflicting add-ons:
| Plugin | Workaround |
|---|---|
| JIRA Capture/Bonfire | Upgrade to a version released after 2.6.8, for example 2.7.0.2. |
| Structure | Temporarily disable the add-on until HJ-1448 is resolved. When it is resolved, upgrade to version 2.4.3 or higher. |
| Table Grid Editor | Upgrade to Table Grid Editor v1.10.3. |
| JIRA Teamlead Calendar | Temporarily disable the add-on. |
| InProduct Translation | Temporarily disable the add-on. |
Last modified on Feb 26, 2016
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