System Plugin is Failing to Load

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

There may be multiple symptoms in this case:

  • JIRA may fail to startup with plugin errors
  • JIRA successfully starts up, but some functionality is missing

JIRA logs show something like this:

2016-11-19 07:48:36,420 ThreadPoolAsyncTaskExecutor::Thread 12 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.crowd.embedded.admin'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter#0': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter]: Constructor threw exception; nested exception is javax.xml.transform.TransformerFactoryConfigurationError: Provider for class javax.xml.transform.TransformerFactory cannot be created
...
Caused by: java.util.ServiceConfigurationError: javax.xml.transform.TransformerFactory: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
        at java.util.ServiceLoader.fail(ServiceLoader.java:239)
        at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
        at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
        at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
        at javax.xml.transform.FactoryFinder$1.run(FactoryFinder.java:328)
        at java.security.AccessController.doPrivileged(Native Method)
        at javax.xml.transform.FactoryFinder.findServiceProvider(FactoryFinder.java:323)
        ... 28 more

 

Diagnosis

Diagnostic Steps

Examining startup configuration details we notice something like this in Java startup parameters:

 -Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apachexalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.* -javaagent:/opt/AppDynamics/AppServerAgent-4.1.7.2/javaagent.jar

 

Cause

OSGI bootstrap has been modified, which controls the plugin startup process. In this case, the modification was misconfigured, resulting in missing class dependencies.

Resolution

  • Examine the Java parameters to ensure that it is correctly configured
    OR
  • Remove the -Datlassian.org.osgi.framework.bootdelegation parameter
  • Restart JIRA

 

Last modified on Dec 2, 2016

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