System Plugin is Failing to Load
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
There may be multiple symptoms in this case:
- JIRA may fail to startup with plugin errors
- JIRA successfully starts up, but some functionality is missing
JIRA logs show something like this:
2016-11-19 07:48:36,420 ThreadPoolAsyncTaskExecutor::Thread 12 ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.crowd.embedded.admin'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter#0': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter]: Constructor threw exception; nested exception is javax.xml.transform.TransformerFactoryConfigurationError: Provider for class javax.xml.transform.TransformerFactory cannot be created
...
Caused by: java.util.ServiceConfigurationError: javax.xml.transform.TransformerFactory: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
at java.util.ServiceLoader.fail(ServiceLoader.java:239)
at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
at javax.xml.transform.FactoryFinder$1.run(FactoryFinder.java:328)
at java.security.AccessController.doPrivileged(Native Method)
at javax.xml.transform.FactoryFinder.findServiceProvider(FactoryFinder.java:323)
... 28 more
Diagnosis
Diagnostic Steps
Examining startup configuration details we notice something like this in Java startup parameters:
-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apachexalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.* -javaagent:/opt/AppDynamics/AppServerAgent-4.1.7.2/javaagent.jar
Cause
OSGI bootstrap has been modified, which controls the plugin startup process. In this case, the modification was misconfigured, resulting in missing class dependencies.
Resolution
- Examine the Java parameters to ensure that it is correctly configured
OR - Remove the
-Datlassian.org.osgi.framework.bootdelegationparameter - Restart JIRA
Last modified on Dec 2, 2016
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