System Plugin is Failing to Load

Still need help?

The Atlassian Community is here for you.

Ask the community


This article only applies to the Atlassian server platform. Learn more about the differences between cloud and server.


There may be multiple symptoms in this case:

  • JIRA may fail to startup with plugin errors
  • JIRA successfully starts up, but some functionality is missing

JIRA logs show something like this:

2016-11-19 07:48:36,420 ThreadPoolAsyncTaskExecutor::Thread 12 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.crowd.embedded.admin'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter#0': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter]: Constructor threw exception; nested exception is javax.xml.transform.TransformerFactoryConfigurationError: Provider for class javax.xml.transform.TransformerFactory cannot be created
Caused by: java.util.ServiceConfigurationError: javax.xml.transform.TransformerFactory: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
        at java.util.ServiceLoader.access$300(
        at java.util.ServiceLoader$
        at java.util.ServiceLoader$
        at javax.xml.transform.FactoryFinder$
        at Method)
        at javax.xml.transform.FactoryFinder.findServiceProvider(
        ... 28 more



Diagnostic Steps

Examining startup configuration details we notice something like this in Java startup parameters:,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apachexalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.* -javaagent:/opt/AppDynamics/AppServerAgent-



OSGI bootstrap has been modified, which controls the plugin startup process. In this case, the modification was misconfigured, resulting in missing class dependencies.


  • Examine the Java parameters to ensure that it is correctly configured
  • Remove the parameter
  • Restart JIRA


Last modified on Dec 2, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.