System Plugin is Failing to Load

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.


There may be multiple symptoms in this case:

  • JIRA may fail to startup with plugin errors
  • JIRA successfully starts up, but some functionality is missing

JIRA logs show something like this:

2016-11-19 07:48:36,420 ThreadPoolAsyncTaskExecutor::Thread 12 ERROR      [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.crowd.embedded.admin'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter#0': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter]: Constructor threw exception; nested exception is javax.xml.transform.TransformerFactoryConfigurationError: Provider for class javax.xml.transform.TransformerFactory cannot be created
Caused by: java.util.ServiceConfigurationError: javax.xml.transform.TransformerFactory: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
        at java.util.ServiceLoader.access$300(
        at java.util.ServiceLoader$
        at java.util.ServiceLoader$
        at javax.xml.transform.FactoryFinder$
        at Method)
        at javax.xml.transform.FactoryFinder.findServiceProvider(
        ... 28 more



Diagnostic Steps

Examining startup configuration details we notice something like this in Java startup parameters:,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apachexalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.* -javaagent:/opt/AppDynamics/AppServerAgent-



OSGI bootstrap has been modified, which controls the plugin startup process. In this case, the modification was misconfigured, resulting in missing class dependencies.


  • Examine the Java parameters to ensure that it is correctly configured
  • Remove the parameter
  • Restart JIRA


Last modified on Dec 2, 2016

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