The convert to-subtask option is not available on the "More" drop-down

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Problem

When viewing an issue, the convert to-subtask option is not available on clicking the "More" drop-down.

This is affecting all Issue Types.

Diagnosis

Diagnostic Steps

  • Open any issue in Jira.

  • Click the "More" drop-down at the top of the screen.
  • The convert to-subtask is not visible.

Cause

There are modules in the Issue Operations Plugin that are disabled system-wide.

Resolution

To resolve this issue, enable the modules that are currently disabled.

    • Go to Administration > Add-Ons > Manage Add-Ons
    • Choose System in the drop-down next to the search box.
    • Expand the Issue Operations Plugin and locate the modules: View Issue Ops Bar Convert to Sub-Task Link and View Issue Ops Bar Convert to Issue Link. 
    • Enable both modules.



Description
Product
Last modified on Feb 25, 2019

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