Thumbnail links are broken
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The thumbnails of the attached pictures are not visible in the issues although the 'Enable Thumbnails' field has been set 'ON' in Administration >> Global Settings >> Attachments. Only thumbnail can't be viewed, other attachments other than pictures such as .txt file all working properly.
Cause
You don't have the 'Read' (Read attributes, Read extended attributes, Read Permission) permission for the JIRA_Home or JIRA_Home\data\ attachment folder.
Resolution
- Give the 'write' permission for the current operating system user/admin.
- Reload the page.
- Windows: Right click on the folder, 'Properties > Security > Advanced > Choose user > Change Permission'
- Linux: May refer to the following blog, Linux File & Folder Permissions
You need to have the OS administration permission to do it.