Transition names don't appear when transitioning issues statuses


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Transition names may or may not display on the issue view status dropdown, depending on the available transitions of the current status.

Environment

Jira Service Management Cloud, Jira Cloud

Causes

In case the only available transitions are Global transitions (“all” transitions - image below), then the name of the transitions won’t be displayed.

Global transitions

When only global transitions are available




Resolution

To display transition names it’s required to have at least one available non-global transition for the status.

Non-global transition

When non-global transitions are available



For the step-by-step on how to add a transition to a workflow, see this documentation.

Note that if your non-global transitions have workflow conditionsand for some reason, the user that’s transitioning the request doesn’t fulfill the conditions, they won’t be available; therefore, if there are only global transitions available, the transition names won’t display.

The behaviors described in this documentation can change depending on the following feature requests:







Last modified on Jan 21, 2025

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