Transition names don't appear when transitioning issues statuses
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Transition names may or may not display on the issue view status dropdown, depending on the available transitions of the current status.
Environment
Jira Service Management Cloud, Jira Cloud
Causes
In case the only available transitions are Global transitions (“all” transitions - image below), then the name of the transitions won’t be displayed.
Global transitions | When only global transitions are available |
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Resolution
To display transition names it’s required to have at least one available non-global transition for the status.
Non-global transition | When non-global transitions are available |
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For the step-by-step on how to add a transition to a workflow, see this documentation.
The behaviors described in this documentation can change depending on the following feature requests: