Unable to add external directory user to local group in Jira server

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When trying to add users coming from external directories to local JIRA group, unsuccessful.

When making the following actions::

  • First time setup
  • When trying to amend a user's Application Access, following error is shown

    The user has no application access and won't be able to log in until added to an applicatio
  •  When trying to add the user to a group

The following appears in the atlassian-jira.log

2016-01-28 13:11:55,477 http-nio-8080-exec-8 ERROR nfletcher 791x3327x1 57bva4 172.24.12.52 /rest/internal/2/viewuser/application/jira-software [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Group <jira-users> does not exist
com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <jira-users> does not exist
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.addUserToGroup(CrowdServiceImpl.java:730)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.addUserToGroup(DelegatingCrowdService.java:193)

Diagnosis

Environment

  • First time setup for external directories

Diagnostic Steps

  • Adding JIRA's internal directory users to any group, doesn't result to any problem

Cause

Wrong directory type is chosen. Using Read/Write type instead of Read-Only with Local Group

Resolution

Change the directory type to Read-Only with Local Group

 

Last modified on Sep 25, 2019

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