Unable to add thumbnail of GIF file automatically into the Comment box


Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When attaching the .gif file in the Comment box, the .gif image file is not automatically changed to thumbnail as other image files (.jpg or .png)

Diagnosis

Environment

  • Jira Service Management 3.x , Jira 7.

Cause

By default, the thumbnail postfix will not be added automatically when attach a .gif file in the comment box:

!image.gif!

Workaround

Add the thumbnail postfix manually in the comment box as below

!image.gif|thumbnail!

There is a feature request created for this query at JSDSERVER-3273 - Thumbnail is not generated automatically for gif file in the comment.

Last modified on Jan 31, 2025

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