Unable to add thumbnail of GIF file automatically into the Comment box

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.


When attaching the .gif file in the Comment box, the .gif image file is not automatically changed to thumbnail as other image files (.jpg or .png)



  • Jira Service Management 3.x , Jira 7.


By default, the thumbnail postfix will not be added automatically when attach a .gif file in the comment box:



Add the thumbnail postfix manually in the comment box as below


There is a feature request created for this query at  JSD-3273 - Getting issue details... STATUS


Last modified on Nov 23, 2020

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