Unable to attach files, reassign ticket, move ticket to sprint using Firefox browser
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Unable to perform the following action in JIRA when using FIREFOX browse
- Attach files
- Reassign Ticket
- Move ticket to Sprints
Diagnosis
Environment
- Only happen in firefox, when tested in other browser such as Chrome & IE, no issue in performing any actions.
Cause
"Safe browsing" is enable in firefox that limits some functionality for JIRA
Resolution
Disable the "Safe Browsing"
- Open your Firefox and browse through Tools/Security/
- Uncheck "Block reported attack sites" and "Block reported web forgeries"
- Clear the browser's cache and retest
Last modified on Feb 26, 2016
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