Unable to attach files, reassign ticket, move ticket to sprint using Firefox browser
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Unable to perform the following action in JIRA when using FIREFOX browse
- Attach files
- Reassign Ticket
- Move ticket to Sprints
Diagnosis
Environment
- Only happen in firefox, when tested in other browser such as Chrome & IE, no issue in performing any actions.
Cause
"Safe browsing" is enable in firefox that limits some functionality for JIRA
Resolution
Disable the "Safe Browsing"
- Open your Firefox and browse through Tools/Security/
- Uncheck "Block reported attack sites" and "Block reported web forgeries"
- Clear the browser's cache and retest