Unable to attach files, reassign ticket, move ticket to sprint using Firefox browser

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

 

Problem

Unable to perform the following action in JIRA when using FIREFOX browse

  • Attach files
  • Reassign Ticket
  • Move ticket to Sprints

Diagnosis

Environment

  • Only happen in firefox, when tested in other browser such as Chrome & IE, no issue in performing any actions.

Cause

"Safe browsing" is enable in firefox that limits some functionality for JIRA

Resolution

Disable the "Safe Browsing"

  1. Open your Firefox and browse through Tools/Security/
  2. Uncheck "Block reported attack sites" and "Block reported web forgeries" 
  3. Clear the browser's cache and retest
Last modified on Feb 26, 2016

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.