Symptoms

After Configuring JIRA applications to run over SSL, JIRA applications starts but does not give access over port 443 or 8443. Logs contain:

SEVERE: Failed to load keystore type JKS with path /usr/local/jira/.keystore due to Keystore was tampered with, or password was incorrect
java.io.IOException: Keystore was tampered with, or password was incorrect

Causes and Resolutions

1. The keystore file is specified incorrectly in conf/server.xml. Check to make sure you specified the correct location and password with the keystorePass="<password value>" parameter.
2. Check to make sure you're using the same password for the keystore when you use the keytool command to create it.
3. Make sure java_home is set correctly. See Installing Java.