Unable to create reciprocal link when creating application link

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Application link cannot be created because one of the applications is unable to reach the other application. 

From the UI we can see this message :

It has not been possible to retrieve the required information from http://XX.XXX.XXX.XX:8080. Therefore the link cannot be created. Click continue to be redirected back to http://XX.XXX.XXX.XX:8080. Click close to remain here

The following appears in the atlassian-jira.log

2016-09-15 14:49:18,821 http-nio-8080-exec-6 ERROR      [o.a.c.c.C.[.[localhost].[/].[servlet-module-container-servlet]] Servlet.service() for servlet [servlet-module-container-servlet] in context with path [] threw exception
com.atlassian.templaterenderer.RenderingException: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource 'auth/applink-missing.vm'
	at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:109)
	at sun.reflect.GeneratedMethodAccessor347.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
...
Caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource 'auth/applink-missing.vm'
	at org.apache.velocity.runtime.resource.ResourceManagerImpl.loadResource(ResourceManagerImpl.java:483)
	at org.apache.velocity.runtime.resource.ResourceManagerImpl.getResource(ResourceManagerImpl.java:354)
2016-09-15 15:55:29,422 http-nio-8080-exec-17 ERROR andy_le 955x63x1 1mdg5bw 10.129.98.5 /rest/applinks/3.0/applicationlinkForm/manifest.json [c.a.a.c.rest.ui.CreateApplicationLinkUIResource] ManifestNotFoundException thrown while retrieving manifest
com.atlassian.applinks.spi.manifest.ManifestNotFoundException: java.net.SocketTimeoutException: Read timed out
	at com.atlassian.applinks.core.manifest.AppLinksManifestDownloader.doDownload(AppLinksManifestDownloader.java:236)
...
Caused by: java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)


Environment

  • There is a forward proxy configured
  • There is a reverse proxy configured

Diagnostic Steps

The outbound proxy is preventing the application to communicate the other application for the application link to be created successfully. 

Add the other application's URL to the Outbound HTTP and HTTPS Proxy for JIRA

For example if the base urls are :

  1. Jira Base URL : jira.atlassian.com
  2. Bamboo Base URL : bamboo.atlassian.com

Then the outbound proxy configuration should be : 

JVM_SUPPORT_RECOMMENDED_ARGS="-Dhttp.proxyHost=proxy.example.org -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.example.org -Dhttps.proxyPort=8080 -Dhttp.nonProxyHosts=localhost|jira.atlassian.com|bamboo.atlassian.com -Dhttps.nonProxyHosts=localhost|jira.atlassian.com|bamboo.atlassian.com"



Last modified on Feb 1, 2021

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