Unable to determine the target status for issue when trying to perform move operation
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When trying to move an issue with sub-tasks, the following appears in the screen:
Unable to determine the target status for issue ZZZ-9999
Cause
The destination workflow does not have the linked status from the source workflow, leading to the mentioned error above. This error is related with the bug report JRA-21211 - Getting issue details... STATUS .
Workaround
- Convert the sub-tasks of issue mentioned on error message to issues.
- Move them to the destination project.
- Move the previous parent issue to the destination project.
- Convert the issue in Step 1 to be a sub-task of issue mentioned on Step 3.
Resolution
- Add the source status as a step on the destination workflow.
Perform the Move operation. You will not be prompted to change status since they are already mapped on destination workflow.