Unable to install or update Add-ons via UPM due to Invalid anti-XSRF token provided

Still need help?

The Atlassian Community is here for you.

Ask the community


Universal Plugin Manager is unable to install new add-ons or update existing add-ons.

The following error message is displayed: "Invalid anti-XSRF token provided. The valid token should be retrieved transparently, but you may want to perform a hard refresh in your browser and try again before creating a support issue"


JIRA is being accessed through a proxy server.


The proxy server appears to be introduce this error, but exact cause of this issue is currently unknown.


Method 1:

Install plugin manually by file upload: Installing add-ons by file upload

Method 2:

Bypass the proxy server and access JIRA directly to install plugins via the UPM.

Last modified on Nov 15, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.