Unable to read Jira JMX data in LogicMonitor
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When integrating LogicMonitor with Jira via JMX, attributes with the dot character (.) are not able to be read
Environment
- Jira is integrated with Logic Monitor via JMX
Diagnosis
An an example, when reading the attribute jira-software.max.user.count within LogicMonitor, only the jira-software part is read
Cause
The behaviour occurs because LogicMonitor treats dots in an attribute as as a composite attribute instead of a single attribute. Unfortunately, many of Jira's attributes are denoted with dots, for example:
- jira-software.max.user.count
- issue.search.count
- web.requests
Solution
Escape the dots in the Jira attribute with a backslash ("\") character. For example, jira-software\.max\.user\.count
For more information, please see LogicMonitor Documentation: JMX Data Collection Methods