Summary

When integrating LogicMonitor with Jira via JMX, attributes with the dot character (.) are not able to be read. This prevents meaningful integration with LogicMonitor.

Environment

• Jira is integrated with Logic Monitor via JMX

Diagnosis

An an example, when reading the attribute jira-software.max.user.count  within LogicMonitor, only the jira-software  part is read

Cause

The behaviour occurs because LogicMonitor treats dots in an attribute as as a composite attribute instead of a single attribute. Unfortunately, many of Jira's attributes are denoted with dots, for example:

• jira-software.max.user.count
• issue.search.count
• web.requests

For more information, please see LogicMonitor Documentation: JMX Data Collection Methods

Solution

There is not currently a solution available, however we understand that LogicMonitor are working on a fix. Please reach out to LogicMonitor support for more information