Unable to read Jira JMX data in LogicMonitor

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

 

Summary

When integrating LogicMonitor with Jira via JMX, attributes with the dot character (.) are not able to be read. This prevents meaningful integration with LogicMonitor.

Environment

  • Jira is integrated with Logic Monitor via JMX

Diagnosis

An an example, when reading the attribute jira-software.max.user.count  within LogicMonitor, only the jira-software  part is read

Cause

The behaviour occurs because LogicMonitor treats dots in an attribute as as a composite attribute instead of a single attribute. Unfortunately, many of Jira's attributes are denoted with dots, for example:

  • jira-software.max.user.count
  • issue.search.count
  • web.requests

For more information, please see LogicMonitor Documentation: JMX Data Collection Methods

Solution

There is not currently a solution available, however we understand that LogicMonitor are working on a fix. Please reach out to LogicMonitor support for more information

Last modified on Aug 24, 2022

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