Symptoms

• Unable to start JIRA.

The following appears in the atlassian-jira.log:

Configured jira.home '/opt/atlassian/jira' must not be a parent directory of the webapp servlet path '/opt/atlassian/jira/jira-5.2.6/atlassian-jira'.

Cause

The JIRA Home Directory path must be separate from the JIRA Installation Directory path.

 In the above example the JIRA Home Directory is the parent directory of the JIRA Installation Directory.

Resolution

• Separate the <jira-home> and <jira-install> paths.

  For more information regarding both, please see either JIRA Home Directory or JIRA Installation Directory.
  For information about how to change you JIRA Home directory see Setting your JIRA Home Directory