Unable to transition issue after upgrade plugin

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.


Unable to transition newly created issue after upgrading plugins such as Jira Agile, Service Management , etc

  • Missing transition buttons


Diagnostic Steps

  • Old existing issues from the same project/issue type are able to transition with no problem and able to see the transition button
  • Only newly created issue after plugin updated are facing the issue


Workflow entry for the issue has incorrect state


Try moving the issue to a new project or issue type, then moving it back.


Use the Database Integrity Checker and fix any issue shown

Last modified on Nov 23, 2020

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