Unable to transition issue after upgrade plugin

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Unable to transition newly created issue after upgrading plugins such as Jira Agile, Service Management , etc

  • Missing transition buttons

Diagnosis

Diagnostic Steps

  • Old existing issues from the same project/issue type are able to transition with no problem and able to see the transition button
  • Only newly created issue after plugin updated are facing the issue

Cause

Workflow entry for the issue has incorrect state

Workaround

Try moving the issue to a new project or issue type, then moving it back.

Resolution

Use the Database Integrity Checker and fix any issue shown

Last modified on Nov 23, 2020

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