Unable to update plugin license

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After upgrade of JIRA license, the plugin license fails to upgrade.

The following error might appear in the atlassian-jira.log:

2012-09-06 12:38:23,178 http-8443-1 ERROR xxxx 758x2713x1 1gm55o2 /secure/admin/installTempoLicenseConfigAction.jspa [admin.configuration.services.TempoLicenseManager] Could not install license certificate: Input length must be multiple of 8 when decrypting with padded cipher


It looks like the original plugin was installed manually and not from UPM (Universal Plugin Manager). In this case, the new licenses can become incompatible with the plugin.


In order to install this problem, please :

  1. Uninstall the plugin
  2. Install it again using UPM.

  3. Enter the new license key.

That should fix the problem.

Last modified on Mar 30, 2016

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