Unable to Upload User Avatar
Symptoms
When you try to upload an image for user avatar from Profile page, clicking on Confirm to save the image does nothing. The upload window just stands still. Closing it simply reverts to the original state.
The following appears in the atlassian-jira.log:
2014-03-19 16:40:08,057 http-bio-8080-exec-3 ERROR superadmin 1000x4640x1 181u6l1 192.168.0.223 /rest/api/latest/user/avatar [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
...
Caused by: java.lang.NullPointerException
at javax.imageio.ImageIO.write(Unknown Source)
at com.atlassian.jira.avatar.AvatarManagerImpl.processImage(AvatarManagerImpl.java:211)
at com.atlassian.jira.avatar.AvatarManagerImpl.create(AvatarManagerImpl.java:145)
at com.atlassian.jira.avatar.AvatarPickerHelperImpl.convertTemporaryToReal(AvatarPickerHelperImpl.java:174)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) <+1>
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at com.sun.proxy.$Proxy252.convertTemporaryToReal(Unknown Source) <+3>
at java.lang.reflect.Method.invoke(Unknown Source)Diagnosis
JIRA fails to write to the folder JIRA_Home/data/avatars.
Cause
You don't have the permission to write to the folder JIRA_Home/data/avatars.
Resolution
Modify the security settings of JIRA_Home/data/avatars folder and grant the permission to write/modify it to the user which is running the JIRA process.
Steps :
Linux :
- chmod -R u=rwx,g=rwx,o=rx JIRA_Home/data/avatars
Windows :
- Go to JIRA_Home/data directory, right-click "avatars" folder and view the Properties
- Go to the Security tab and check permission for who is running Jira. If the user doesn’t have write/modify permission click Edit… and allow it
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Last modified on Aug 10, 2022
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