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Summary

You are somehow receiving emails that a user's Opsgenie account has been deactivated, however, how does this happen? What causes this and can it be prevented?

Email States:

We would like to inform you that username@email.com's Opsgenie account has been inactivated from yoursite.atlassian.net
You can reactivate this account on Site Administration Panel. If you would like to permanently remove the user, delete the user from Opsgenie within 14 days.
Please contact us with any questions, comments, or concerns.
Opsgenie Team

Environment

Jira Service Management merged/bundled with Opsgenie

Cause

The cause of this issue is that the user in question's license for Jira Service Management has been removed. As when you purchase Jira Service Management you also get Opsgenie for free, and since User Management and Billing are tied together for merged JSM/OG instances, when a JSM license is removed, so is the Opsgenie access. Because of this they also receive this notification email as the access was revoked for Opsgenie. Unfortunately, this is not configurable as well, but there are a few feature requests relating to this enhancement to the Product.

Workaround

As a workaround, the Users receiving the emails can create an email filter in the Email Inbox to reduce the "chatiness" of these emails, when access is revoked for Opsgenie.

Related Feature Requests

• Add the ability to Admins decide who will receive administrative notifications from Opsgenie -  https://jira.atlassian.com/browse/OPSGENIE-123
• Disable Opsgenie notification when accounts are deactivated -  https://jira.atlassian.com/browse/OPSGENIE-11
• "Opsgenie access has been revoked for ..." emails to be optional -  https://jira.atlassian.com/browse/OPSGENIE-35